Tidio
Live chat and AI answering for small ecommerce shops
tidio.com Free tier Checked 30 August 2026
- Price
- From $49.17 per month
- Not priced in pounds
- Trains on your data
- Vendor does not publish it
- Where data is processed
- Not published
- Data processing agreement
- Not published
- Setup
- Under an hour
- Skill needed
- Anyone
What is Tidio?
A chat widget with an AI agent that handles order status, delivery and returns questions from your shop data. Built for businesses too small to staff a support desk, which is the segment most support AI ignores.
For a shop where the owner is also the support desk, the value is the hours you get back from answering the same delivery question. That is a genuine productivity gain rather than a strategic one, and it is the honest reason to buy.
Check the conversation limits against a busy month, not an average one. The pricing tiers step up at exactly the volume a good December produces.
What does Tidio cost in the UK?
From $49.17 per month.
What to watch on the price
The figure read from the pricing page mixes monthly and annually-billed rates. Treat it as indicative and confirm on the vendor page before buying. Read 25 August 2026.
Does Tidio train AI models on your data?
Vendor does not publish it
Read Tidio's privacy policy on 30 August 2026. The only mention of training is a narrow Google API commitment: "Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models." That says nothing about the customer conversations Tidio itself processes, so we are not recording it as an answer.
The rest of the data position
- Where data is processed: Not published
- Data processing agreement: Not published
What do people use Tidio for?
- Answer "where is my order" without a person
- Capture leads from the website outside working hours
- Handle returns questions from your own policy
What does Tidio connect to?
- Shopify
- WooCommerce
- WordPress
- Mailchimp
- Zapier
Where does Tidio fall short?
- Pricing rises sharply with conversation volume, so a good month costs more
- AI answers are only as good as your product and policy pages
- Priced in US dollars
Who is Tidio for?
A good fit for
- Small ecommerce
- Shopify and WooCommerce shops
- One-person retail
Not for
- Shops with thin product and policy pages, which is what the AI answers from
- Businesses that need a predictable bill through a busy December
What are the alternatives to Tidio?
Others in customer support, with what each one is for.