Fireflies.ai
Meeting recorder that files the transcript into your CRM automatically
fireflies.ai Free tier Checked 30 August 2026
- Price
- From $10 per user per month
- Not priced in pounds
- Trains on your data
- No
- Where data is processed
- Not published
- Data processing agreement
- Not published
- Setup
- Under an hour
- Skill needed
- Comfortable with software
What is Fireflies.ai?
Joins calls, transcribes them, and pushes the summary into Salesforce, HubSpot or Pipedrive without anyone retyping it. The CRM write-back is the difference from the cheaper recorders — it is aimed at sales teams rather than at individuals taking notes.
The reason to pay for this over a basic recorder is that the summary lands somewhere useful. A transcript that sits in the transcription tool is an archive; one that appears on the deal record is a process.
Under UK GDPR and PECR, recording a call with someone outside your business needs their knowledge and, in practice, their agreement. Automated joining makes it easy to skip that conversation. Do not skip it.
What does Fireflies.ai cost in the UK?
From $10 per user per month.
What to watch on the price
The only rate found on the pricing page was annual-billed. The monthly price is usually higher. Check before assuming this figure.
Does Fireflies.ai train AI models on your data?
No
Fireflies states: "We do not use personal information for AI model training and we contractually prohibit our vendors from using this information for their own model training", and separately that meeting content is not "used for training internal or external AI models." The clearest answer of any meeting recorder in this directory. Read on 30 August 2026.
The rest of the data position
- Where data is processed: Not published
- Data processing agreement: Not published
What do people use Fireflies.ai for?
- Get call notes into the CRM without a rep doing admin
- Search across every sales call for what customers said about pricing
- Hand a new starter twenty real calls instead of a script
What does Fireflies.ai connect to?
- Zoom
- Google Meet
- Microsoft Teams
- Salesforce
- HubSpot
- Slack
Where does Fireflies.ai fall short?
- Priced in US dollars, so your monthly cost moves with the exchange rate
- Transcription accuracy drops on strong regional accents and heavy crosstalk
- Recording participants outside your organisation needs their consent — get it explicitly
Who is Fireflies.ai for?
A good fit for
- Sales teams
- Agencies
- Anyone with a CRM nobody updates
Not for
- Solo operators with no CRM downstream — you are paying for the write-back and will not use it
- Recording external calls without asking first, which UK GDPR and PECR do not treat as optional
The Torus verdict on Fireflies.ai
Buy it for the CRM write-back, not the transcription. If nothing downstream consumes the notes, a cheaper recorder does the same job.
What are the alternatives to Fireflies.ai?
Others in meetings, with what each one is for.
- Fathom from $19/user/mo Records, transcribes and summarises your meetings automatically
- Grain from $19/user/mo Call recording aimed squarely at coaching sales reps
- Loom AI from $18/user/mo Screen recordings with the summary and chapters written for you
- Otter.ai from $16.99/user/mo Live meeting transcription with a searchable archive